VoIP Reliability & Redundancy 

Although most customers ask about our network and reliability, they should be asking about their own network. Let's compare our redundancy vs your office.

Our VoIP Network

- Our data centres

        - We have multiple redundant Tier III data centres (The Gold Standard)

        - They are geo-redundant located in multiple provinces across Canada, and only Canada. 

        - They each have backup power supply, multiple networks & hardware redundancies

        - They are staffed 24/7/365 and monitored constantly 

- Our Software (PBX System)

        -  Our software Is load balancing and automatically re-routes in the event of a data centre outage

        -  We have daily log backups and weekly system backups

        - We update our software with security patches frequently

        - There are 70 people devoted to innovation, security & stability of our software

- Our Network

        - We have multiple network partners for redundancy

        - Our primary partner has 400+ employees and 1.2 million telephone numbers in Canada

        - Our network has competitive international rates for worldwide calling

        - Enhanced E911 service 

Your Office

- You most likely have one internet provider with single points of failure across your entire network.

- You most likely have one power supply and no backup.

How to Create Redundancy for your Office

Mobile App

The fastest way to create redundancy for your phone network is by downloading our Mobile App. As long as your cellphone has data and network connectivity, your phone system is connected. 

If your phone system utilizes Ring Groups to route calls, you will need to add the mobile app extensions to the list to ensure inbound calls will connect to your team.

Call Forwarding

Users can create answer rules that include call forwarding redundancies if desk phones aren't answered. This can be managed by users, and managers. 

Network Redundancies

You can request our team add an alternative number for backup forwarding at the network level in the event that our software goes offline.  This mitigates the risk that software or PBX system would interrupt inbound calls.

Should you get a second internet provider? 

If you have 20+ employees that require the internet, you should consider a secondary internet connection. If their salary is $60,000 average, your daily cost is about $5,000. Secondary internet can be acquired for $1,200 per year, which pays for itself with just 2 hours of down-time annually, or a single full day outage every 4 years.