B1 Communications Inc.
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Getting Started
Account Setup
▶️ Setup Your User Portal
▶️ Setup Your Web Phone
☎️ Desk Phone Guides
▶️ Setup Your Manager Portal
▶️ Setup Your Mobile App
✉️ Contact Support
Features & Services
General
How to block numbers
Setup Call Recording
Voicemail Management
Updating Your Voicemail Greeting
Resetting your Voicemail PIN Password
Creating A Vacation Greeting For Voicemail
Accessing Voicemail From Other Desk Phones
Enable Voicemail to Email
Automatically Delete Voicemail From System After Email
Disable Voicemail For Specific Users
Create & Access General Voicemail Box
Answer Rules & Call Forwarding
Setup Call Forwarding
Setup Find Me Follow Me (Calls Directed To Mobile Phone)
Route Calls To Webphone or Mobile App
User Management
Setup New Extension
Replace Existing User (Recycle)
Setup an Office Manager
Reset User Password
Reset Voicemail PIN
Change Outbound Number or Name Display
Change Timezone Of User
Setup & Manage 'Sites' aka Locations
Add Shared Contacts
Setup Multiple Answer Rules - Timeframe Based
Timeframe & Schedule
Setup Company Hours
Setup Holiday Hours
Auto Attendant & IVR
Setup Open Greeting
Setup Delayed Greeting (Ring Users First)
Setup Multiple Language Options
Setup After Hours Emergency Forwarding
Setup Closed or Holiday Greeting
Ring Group & Call Queues
Access Ring Groups
Setup & Manage Ring Group
Setup & Manage Call Queue
Add/Remove Agents From Call Queue
Call Centre
Listen in on user calls
Webphone
Best Practices For Webphone
Transfer Call On Webphone
Mobile App
Download Mobile App
Digital Fax
Setup Digital Fax
International Calling
International Calling Rates
How to make an international call?
How to enable / disable international calling for users
What Can an Office Manager Access?
Call Recording Legal Requirements
Enable International Calling
Guides
Network & Firewall
Firewall Configurations for VoIP
Troubleshooting
Call Quality
Call Dropping
Static on the line
One Way Audio (Unable to hear them or visa versa)
Choppy Call Quality
System & Features
Callers can't leave a voicemail
Your Number Is Displaying As "Suspected Spam"
Unable to make international or long distance phone call
Unable to transfer calls
Timeframes aren't working
Calls aren't ringing on my Webphone or Mobile app
How do I send or receive a welcome email to the online portal
Desk Phones
My phone keeps rebooting
My phone won't connect to the network
Park Key Doesn't Work
My phone isn't ringi
Web Phone
Webphone isn't connecting to my Microphone
Mobile App
Poor Call Quality
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