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Troubleshooting

Articles and solutions to resolve common issues.

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Call Quality

  • Call Dropping
  • Static on the line
  • One Way Audio (Unable to hear them or visa versa)
  • Choppy Call Quality

System & Features

  • Callers can't leave a voicemail
  • Your Number Is Displaying As "Suspected Spam"
  • Unable to make international or long distance phone call
  • Unable to transfer calls
  • Timeframes aren't working
View all (7)

Desk Phones

  • My phone keeps rebooting
  • My phone won't connect to the network
  • Park Key Doesn't Work
  • My phone isn't ringi

Web Phone

  • Webphone isn't connecting to my Microphone

Mobile App

  • Poor Call Quality
B1 Communication Inc.
Vancouver Support: 604-674-3000