Auto Attendant Script Ideas

Here are some best practice scripts that you can use for your business.

• Open Script Samples
• Closed Script Samples
• Holiday Script Samples
• Christmas Script Samples

Open Script Samples

Sample 1 - Open Greeting

Hello, thank you for calling acme Inc. If you know your parties extension, you may dial it now. 

For a company directory, press 8. 

To speak with sales, press 1, 

for service, press 2 

and for the front desk, press zero.

Thanks for calling and have a great day.

Sample 2 - Open Greeting

Thank you for calling Acme Inc. The leaders of buildings things for you. 

To speak with the front desk, press zero, 

for customer support, press 1, 

for technical support, press 2, 

for shipping, press 3 and 

for accounting, press 4. 

Thanks for calling and have a great day.

Sample 3 - Open Greeting

Welcome to Acme Inc. your friendly, local business since 1995. 

To speak with our customer service team, press 1, 

if you are looking for a quote, press 2 for our sales team, 

for our address and fax number, press 3 

and for all other inquiries, press zero now. 

Thanks for calling.

Closed Scripts

Sample 1 - Closed Greeting

Thank you for calling Acme Inc. You've reached us outside of office hours. 

We are open Monday to Friday, 9am to 5pm. 

If you would like to leave a voicemail, press zero now and our team will return your call the next business day.

Sample 2 - Closed Greeting

You've reached Acme Inc. Our office is open Monday to Friday, 9am to 5pm and we are currently closed. 

If you know your parties extension and wish to leave a voicemail, you may dial their extension now, 

for a company directory, press 8, 

and to leave a general voicemail, press zero now. 

Thanks for calling and have a great day.

Sample 3 - After Hours Emergency

You've reached Acme Inc. Our office is open Monday to Friday, 9am to 5pm and we are currently closed. 

If you require immediate assistance and would like to speak with our 24 hours technical support, press 3 now. 

To leave a general voicemail to be returned the following business day, press zero now. 

Thanks for calling and have a great day.

Holiday Scripts

Sample 1 - Holiday Greeting

Thank you for calling Acme Inc. You've reached us during a holiday. 

We are open Monday to Friday, 9am to 5pm.

 If you would like to leave a voicemail, press zero now and our team will return your call the next business day.

Sample 2 - Holiday Greeting

You've reached Acme Inc. Our office is open Monday to Friday, 9am to 5pm and closed on all stat holidays. 

If you know your parties extension and wish to leave a voicemail, you may dial their extension now, 

for a company directory, press 8, 

and to leave a general voicemail, press zero now. 

Thanks for calling and have a great day.

Sample 3 - After Hours Emergency

You've reached Acme Inc. Our office is open Monday to Friday, 9am to 5pm and closed on all stat holidays. 

We are currently closed. If you require immediate assistance and would like to speak with our 24 hours technical support, press 3 now. 

To leave a general voicemail to be returned the following business day, press zero now. 

Thanks for calling and have a great day.

Christmas Scripts

Tis the season to be jolly. It's important to have a Christmas Holiday Greeting that is separate from your regular Holiday Greeting for a few reasons. The first is the opportunity to spread some holiday cheer, the second is that all businesses are open/closed during different periods of time. 

Merry Christmas or Happy Holidays?

That is the million dollar question. We find that most of our customers say Merry Christmas and everyone seems quite good with that. However, if you are concerned, Happy Holidays is more 'politically correct.'

Sample 1 - Christmas Open (Used During December)

Seasons greetings and happy holidays from your friends at Acme Inc. 

If you know your parties extension, you may dial it now, 

for a company directory, press 8. 

To speak with sales, press 1, 

customer support, press 2 

and for shipping, press 3. 

Thanks for calling and have a great day.

Sample 2 - Christmas Open (Used During Christmas)

Welcome to Acme Inc and happy holidays. If you know your parties extension, you may dial it now, 

for a company directory, press 8. 

To speak with sales, press 1, 

customer support, press 2 

and for shipping, press 3.  

Our office will be closing on December 22nd and re-opening on January 2nd. 

Thank you for your understanding.

Sample 3 - Christmas Closed

Merry Christmas and happy holidays. Acme Inc is closed for the holidays and will be returning on January 2nd. 

Our team looks forward to welcoming you back in the new year. 

If you wish to leave a voicemail, press zero now.

Sample 4 - After Hours Emergency

Season Greetings and thank you for calling  Acme Inc. Our office is closed until December 26th. 

If you require immediate assistance and would like to speak with our 24 hours technical support, press 3 now. 

To leave a general voicemail to be returned the following business day, press zero now. 

Thanks for calling and have a great day.