General

• How to block numbers
• Setup Call Recording

Voicemail Management

• Updating Your Voicemail Greeting
• Resetting your Voicemail PIN Password
• Creating A Vacation Greeting For Voicemail
• Accessing Voicemail From Other Desk Phones
• Enable Voicemail to Email

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Answer Rules & Call Forwarding

• Setup Call Forwarding
• Setup Find Me Follow Me (Calls Directed To Mobile Phone)
• Route Calls To Webphone or Mobile App

User Management

• Setup New Extension
• Replace Existing User (Recycle)
• Setup an Office Manager
• Reset User Password
• Reset Voicemail PIN

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Timeframe & Schedule

• Setup Company Hours
• Setup Holiday Hours

Auto Attendant & IVR

• Setup Open Greeting
• Setup Delayed Greeting (Ring Users First)
• Setup Multiple Language Options
• Setup After Hours Emergency Forwarding
• Setup Closed or Holiday Greeting

Ring Group & Call Queues

• Access Ring Groups
• Setup & Manage Ring Group
• Setup & Manage Call Queue
• Add/Remove Agents From Call Queue

Call Centre

• Listen in on user calls

Webphone

• Best Practices For Webphone
• Transfer Call On Webphone

Mobile App

• Download Mobile App

Digital Fax

• Setup Digital Fax

International Calling

• International Calling Rates
• How to make an international call?
• How to enable / disable international calling for users
• What Can an Office Manager Access?
• Call Recording Legal Requirements

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