Setup Multiple Answer Rules Based on Timeframe Schedules

You can create multiple call flows for your staff based on a schedule. This advanced setting is extremely useful when including your mobile phone in call routing during specific timeframes.

Useful Scenarios 

1. Let's say your staff want to receive calls on their mobile phones during the business day, but don't want those calls to arrive on their mobile phones in the evenings or weekends.

2. If you have an employee who works from home on Monday and Wednesday, calls can be directed to their webphone on those days, and when they are in the office, calls can be directed to their desk phone.

Setting Up Multiple Answer Rules For Your Team 

Before looking at the Answer Rules of the user. You'll want to check the timeframes and create a new timeframe if required.

1. Log into your manager portal and select "Time Frames" on your main menu. 

2. Select Domain on the left side of your screen. 

3. You'll see the timeframes already on your account. You can select the blue title on the left side of your screen to open and review/confirm the details of the timeframe. 

4. If you require a new timeframe, select the blue 'Add Time Frame' button on the left. You can follow the steps to create a new timeframe. 

5. Once you have the timeframe you wish to use, select 'Users' on the top of your navigation.

6. Select the user you wish to manage.

7. Select the blue 'Add Rule' button on the top right side of your screen.

8. Select the Timeframe you wish to apply.

9. Follow the steps to Route Calls to Mobile and Webphones to finish your new answer rule. 

10. Once saved, you'll see a blue 'Active' icon beside the timeframe that is active.  Along with the description of each timeframe and how calls are being routed.

Default Timeframe 

The Default Timeframe is used for anytime you have not specified. For instance, if you use a Monday to Friday 9am to 5pm timeframe. The Default timeframe will cover all the time outside of your office hours that you are closed.