B1 Communications Inc.
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Getting Started
Account Setup
▶️ Setup Your User Portal
▶️ Setup Your Web Phone
☎️ Desk Phone Guides
▶️ Setup Your Manager Portal
▶️ Setup Your Mobile App
✉️ Contact Support
Manage Your Phone System
Account Management
Setup Call Recording
Request New User
Request New Telephone Number
Update Payment Method
Replace or Order New Phone
Support Channels - Best Practice
What Can an Office Manager Access?
Voicemail Management
Updating Voicemail Greeting
Resetting Voicemail PIN
Creating A Vacation Greeting For Voicemail
Enable Voicemail to Email
Disable Voicemail For Specific Users
Create & Access General Voicemail Box
Setup Voicemail Transcription
Setup Voicemail Notifications (After Hours Emergency Line)
Answer Rules & Call Forwarding
Setup Call Forwarding
Route calls to multiple devices
Route Calls To Webphone or Mobile App
Setup Different Timeframes For Users
User Management
Replace Existing User (Recycle)
Setup an Office Manager
Reset User Password
Change Outbound Number or Name Display
Change Timezone Of User
Organize Users With Sites & Departments
Add Shared Contacts
How to block numbers
Send a Welcome Email
Timeframe & Schedule
Setup Company Hours
Setup Holiday Hours
Setup Multiple Locations With Hours
Setup User Hours
Auto Attendant & IVR
Setup Open Greeting
Setup Delayed Greeting (Ring Users First)
Setup Multiple Language Options
Setup After Hours Emergency Forwarding
Setup Closed or Holiday Greeting
Ring Group & Call Queues
Create & Manage Ring Groups
Setup & Manage Call Queue
Add/Remove Agents From Call Queue
Difference Between Ring Group & Call Queues
Types of Call Queues
Call Queue Hold Music & Announcements
Call Centre
Listen in on user calls
Create Call Centre Agents & Supervisors
Call Centre Reports & Analytics
Agent Availability Login/Logoff
Agent Settings
Webphone + Mobile App
Best Practices For Webphone
Download Mobile App
International Calling
International Calling Rates
How to make an international call?
Enable / disable international calling for users
Digital Fax
Managing Fax Portal
Adding Users to Fax Portal
Desk Phone Management
Templates
Phone Guides
Network & Firewall
Firewall Configurations for VoIP
Troubleshooting
Call Quality
Call Dropping
Static on the line
One Way Audio (Unable to hear them or visa versa)
Choppy Call Quality
System & Features
Callers can't leave a voicemail
Your Number Is Displaying As "Suspected Spam"
Unable to make international or long distance phone call
Unable to transfer calls
Timeframes aren't working
Calls aren't ringing on my Webphone or Mobile app
How do I send or receive a welcome email to the online portal
Desk Phones
My phone keeps rebooting
My phone won't connect to the network
Park Key Doesn't Work
My phone isn't ringi
Web Phone
Webphone isn't connecting to my Microphone
Mobile App
Poor Call Quality
FAQ
Network & Security Protocols
Call Recording Legal Requirements
Using Your Phone
Features
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