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Manage Your Phone System
Account Management [DONE]
Setup Call Recording [DONE]
Request New User [DONE]
Request New Telephone Number [DONE]
Update Payment Method [DONE]
Order or Replace a Desk Phone [DONE]
User Scope/Access Levels (User, Manager, Supervisor) [DONE]
How to access the online portal [DONE]
Voicemail Management [DONE]
Resetting Users Voicemail PIN [DONE]
Enable/Disable Voicemail to Email For Users [DONE]
Enable/Disable Voicemail For Specific Users [DONE]
Create & Access General Voicemail Box [DONE]
Enable & Access Voicemail Transcription [DONE]
After Hours Emergency Voicemail Alert [DONE]
Answer Rules & Call Forwarding [DONE]
Manage Call Forwarding [DONE]
Setup & Manage 'Find Me, Follow Me' - Routing Calls To External Numbers [DONE]
Route Calls To Webphone or Mobile App [DONE]
Setup Multiple Answer Rules Based on Timeframe Schedules [DONE]
User Management
Replace Existing User (Recycle)
Setup an Office Manager
Reset User Password
Change Outbound Number or Name Display
Change Timezone Of User
Organize Users With Sites & Departments
Add Shared Contacts
How to block numbers
Send a Welcome Email
Timeframe & Schedule
Setup Company Hours
Setup Holiday Hours
Setup Multiple Locations With Hours
Auto Attendant & IVR
Setup Open Greeting
Setup Delayed Greeting (Ring Users First)
Setup Multiple Language Options
Setup After Hours Emergency Forwarding
Setup Closed or Holiday Greeting
Auto Attendant Script Samples
Ring Group & Call Queues
Create & Manage Ring Groups
Setup & Manage Call Queue
Add/Remove Agents From Call Queue
Difference Between Ring Group & Call Queues
Types of Call Queues
Call Queue Hold Music & Announcements
Setup & Manage Call Park
Call Centre
Listen in on user calls
Create Call Centre Agents & Supervisors
Call Centre Reports & Analytics
Agent Availability Login/Logoff
Agent Settings
Webphone + Mobile App
Best Practices For Webphone
Download Mobile App
International Calling
International Calling Rates
How to make an international call?
Enable / disable international calling for users
Desk Phone
Create & Manage Phone Templates
Create & Manage Shared Contacts
Update Phone Speed Dial Buttons
Create Page All Button
Phone Guides
Network & Firewall
Firewall Configurations for VoIP
FAQ
Network & Security Protocols
Call Recording Legal Requirements
General
Send Email For Missed Phone Calls
Send Email If Your Voicemail Box Is Full
Using Your Phone
Features
Updating Voicemail Greeting [DONE]
Resetting Voicemail Pin
Accepting After Hours Voicemail Notifications / Alerts
Creating A Vacation Greeting For Voicemail
Enable & Disable Call Forwarding
Digital Fax
Fax Portal
Getting Setup With Fax Services
Setting up your fax services
Getting Started
Account Setup
⏯️ User Portal Walk-Thru Video
⏯️ Web Phone Walk-Thru Video
⏯️ Manager Portal Walk-Thru Video
ℹ️ Mobile App Walk-Thru Guide [PENDING]
ℹ️ Contact Support Guide
ℹ️ Best Practices Guide
Troubleshooting
Call Quality
Call Dropping
Static on the line
One Way Audio (Unable to hear them or visa versa)
Choppy Call Quality
System & Features
Callers can't leave a voicemail
Your Number Is Displaying As "Suspected Spam"
Unable to make international or long distance phone call
Unable to transfer calls
Timeframes aren't working
Calls aren't ringing on my Webphone or Mobile app
How do I send or receive a welcome email to the online portal
Desk Phones
My phone keeps rebooting
My phone won't connect to the network
Park Key Doesn't Work
My phone isn't ringi
Web Phone
Webphone isn't connecting to my Microphone
Mobile App
Poor Call Quality
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